Read what people are saying
about Precision Garage Door
Precision Garage Door of Louisvillehas received 3112 reviews, averaging 4.88 Stars:
Louisville, KY
Crestwood, KY
Had a spring that needed adjusting. Trey came out and fixed it promptly. Was very professional and courteous. Would use Precision again and would recommend them.
- Sandy Lynch
Louisville, KY
I chose Precision Garage Door based on reviews from previous customers and response time on contacting me. Josh called at 840 and arrived shortly thereafter. He explained what he was going to do starting with a safety inspection then continue with the planned inspection. He was very thorough and insured I understood his diagnosis and what he was going to do to repair the problem. Thank you
- Lou Medina
Crestwood, KY
We’ve had Precision Door service our garage doors in the past with great results and very professional service. They were the first to call when we needed two new garage door openers. Their technician Dakota went through all available options and we are very happy with the results. We will call on Precision again.
- Samuel Kern
Charlestown, IN
My technician was great. She was very knowledgeable and thorough. The call center was not great. I was scheduled the first two times with a technician that no longer works for the company and therefore no one showed up.
- Wendy Buschmann
Fairdale, KY
I have used Precision years ago and was pleased with the service then, so I chose them again. Kyle, the technician communicated very well about when he would be arriving. He was a joy to work with. I ended up having to get a whole new garage door opener (my 25 yo Craftsman would not sync with the newer technology) I am pleased with how quiet it is and hope it will be a good selling point with my upcoming home sale. Thank you, Kyle! Excellent work!
- Denise Fletcher
Prospect, KY
Our experience was great! Jackie, our service technician, was super kind and knowledgeable. We would absolutely recommend this business to anyone who needs repairs.
- Alex Jackel
Product:
Crestwood, KY
Thank my repair person was on time, knowledgeable and fixed my problem. I will call Precision again if I need to.
- Tommie Hargas
Charlestown, IN
Austin was fantastic helping replace a broken door sensor. He took about 20 minutes to complete everything and was very nice! Precision has been very quick every time I call.
- Brent Lasher
Louisville, KY
Received text before tech arrived, just as promised. Trey arrived promptly & evaluated the problem. He then gave a quote for repairs. Fair price, so I told Trey to proceed. He did a nice job and replaced the overhead spring. Very polite & made sure I was pleased before he left.
- James Simon
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Memphis, IN
Kyle did a terrific job. Very nice young man. Explained all the things he was going to.
- Edward Mings
Louisville, KY
Kyle was as good as it gets Very quick and a pleasure to talk with
- Richard Eatherly
Waddy, KY
Our Precision Garage Door was under warranty and we had an issue with the spring. We called Precision yesterday and they were here in less than 24 hours. Trey Martin was our service person and we couldn't have had a more polite, knowledgeable person to diagnose the problem and quickly remedy it. A lot of businesses try to give you a problem if you have a warranty issue, but not this one. I just can't say enough good things about them and in the future, when I require service, maintenance, or need to make a purchase, I wouldn't dream of calling anyone else!!!
- William Bray
Louisville, KY
same day service,professional ,courteous installation.price was comparable
- Larry Despain
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Louisville, KY
At 77 years of age, I am not physically capable of doing everything I could formerly, so I phoned Precision Door to request service, even though this was not a job that I felt required extensive work. A so-called technician phoned me to say she would stop over on Friday, September 12th between 2 and 6 PM to take a look at it. Yet 6PM arrived and there was no technician. Then I received a call about two or three minutes past 6 from the person by the name of “Jackie” who was supposed to perform the service telling me that she was on her way. I had already made plans to go out for the evening, so I would have had to curtail my plans to accommodate her, which I did not want to do. I then ask if she could return in the morning, adding that “You can go home earlier, and I can enjoy my evening.” So she returned the following morning. All that was necessary was for her to reattach a bracket at the bottom of the door on the right side and situated the roller in the frame. It was not a job that required replacing any parts, and none were used, yet I was assessed a of $340. That is highway robbery and it was totally unjustified! In addition to that, I notice the following morning that the technician didn’t even tighten the bolts in the completely! Firstly, she never arrived when she said she would. Secondly, the work was shoddy and overprice. The way the technician worded it, one would have thought that she did a complete overhaul! That was obviously not the case, and it was not needed. At best, the service provided should not have cost more than $160. Your commercial states “Precision Door service is a name you can trust.” Really? Are people supposed to believe you’re going to charge them fairly? Ha!
- Larry Price
Louisville, KY
Fast, friendly and professional service by Kyle this afternoon. Always enjoy the rapid response in repairing and servicing our garage door unit. Precision Garage door gets another five star rating from this customer of many years. Mike Portillo
- Mike Portillo
Louisville, KY
Jason Wallace was on time and extremely helpful. Our garage door was totally out of commission and unable to get our car out. Without a doubt he was an experienced professional and was able to release our car quickly. He gave us a quote for a new garage door and service quickly. Before he left he showed my husband how to open and lock the door until the new door is ready to install. Thank you for your service!
- Steve & Cindy Wilson
Louisville, KY
On time. Representative was pleasant and solved my problem quickly. I've always thought the product was great. Very pleased with today's service.
- Phil Armbruster
Louisville, KY
Austin my technician arrived on time. Explained the problem very well. Replaced the controller and finished up quickly. Very polite and friendly service. Prompt quality service highly recommend.
- Thomas Abner
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Rineyville, KY
I received same day appointment. The representative who showed up at my home was friendly, professional, and communicated very well. My issues were identified and all options were presented and I was able to make an educated decision. Overall highly recommend.
- Gino Tingle
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Corydon, IN
Dakota was great! He was able to fix our garage door issues. It appears our issue is with the Genie side wall mount system itself. I would highly recommend not purchasing that model. It has not worked properly since it was installed on a new construction home. Precision was the only company listed to do Genie repairs near us and they were still 30+ mins away. I don’t know if it was the travel distance for the technician or what, but I do feel like the repair bill was excessive to reprogram wall mounts, set tension & rewire cables. No new equipment was purchased. Just glad to have working garage doors.
- Stephanie
Louisville, KY
Cameron did a great job-would definitely use again!
- Tim Greener
New Albany, IN
I was expecting to have to install a new garage door motor, costing $700+/-. Jackie was prompt, polite, and knowledgeable, and fixed my problem by installing a new wire. She was here for about 35 minutes and saved me the $700!!! Thank you, Jackie!
- Bob Armstrong
Vine Grove, KY
I sent an email around 8 am and the tech, Jaqueline, was at my house by 1. She went right to work and figured out the problem in no time. Probably would've been done sooner but I kept asking questions. Which she answered without skipping a beat. She was very friendly, knowledgeable and personable. And the price was far better than any other service provider I called for estimates. Highly recommend!!
- Donna Walker-Berry
Louisville, KY
Service technicians are trained very well. I’ve used this service many times, and it’s always very positive.
- Steve Turner
Charlestown, IN
Had springs replaced and I was told one price and then charged another without my knowledge. Company charged me 400 dollars an hour in labor to install rollers. I will never use again and I don’t recommend this company to anyone.
- Chris Salas
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Bardstown, KY
I chose Precision Door for two reasons. 1. I hear their commercial every morning while I'm getting ready for work. 2. I googled garage door repair near me and Precision was the first one listed. It said they were open 24 hours. It is currently Sunday and tomorrow is Labor Day. I sent a message and got a call maybe 15 minutes later saying a technician could come today! I was not expecting that! I was expecting to get put on the schedule but never in a million years did i expect someone the same day! Kyle, the technician, showed up in the time frame I was given. He fixed my door and installed a new opener that we purchased several years ago but hadn't installed yet. Kyle was very knowledgeable,, very professional and very nice. It was an easy process from start to finish. I highly recommend Precision Door Service and Kyle!
- Lynn Lyvers
Jeffersonville, IN
Saturday of Labor Day Weekend & my garage door wouldn’t open. I googled and found Precision Garage Door Service. I was pleasantly surprised to learn someone would come that day when I called. Dakota arrived, assessed the problem & less than an hour later I had a new garage door opener along with all of the necessary accessories. Absolutely thrilled with how quickly I was able to have a resolution to my problem! Excellent customer service! Huge thank you to Dakota for working on a holiday weekend!! He deserves a raise and bonus!
- Tracy Northam
Service Provided:
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Technician: Dakota W
Louisville, KY
Trey Martin was very efficient, completed my job timely and for the first time in a long time, the closing of my garage door doesn’t sound like it is ready to crash. Thank you
- Donna Blackthorn
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Jeffersonville, IN
Excellent work
- Ray Caudill
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I am a repeat customer of Precision Garage Door. They are everything you want in a company. I called at 2:00p and they were here at 3:00p. One of my springs was broken and, of course, my car was locked inside. The tech was knowledgeable and concerned with keeping down the costs to me. I really appreciated that. He got me a three year warranty and explained how I could save money with annual maintenence inspections. His name was Kyle and couldn't have been better.
- Frank G PaganoIII