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Read what people are saying
about Precision Garage Door

Precision Garage Door of Louisville
has received 1991 reviews, averaging 4.91 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I highly recommend the folks at Precision. The technicians arrive as scheduled, diagnosis the problem, provide advice, and do a great job! Thanks to Precision my garage doors operate quietly and efficiently!
Robert Gates
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

great Job
Larry Elery
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My experience with Precision was excellent. The technician, Thomas, did a great job. He was very professional and explained everything well. He was quick and did a good job!
Joe Rovetto
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They were within the time window given while making the appointment. The technician was efficient, wore a mask and did a good job.
Cassandra Bradleigh
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jason called and was able to come out earlier then appointment time. He went through our option and was honest and kind. I would advise anyone who needs garage repair work done to contact Precision.
Eva Amyx
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The sun was hitting the sensors for my garage door opener and preventing it from closing using my remote. Precision sent a tech out the same day, he moved the sensors and it’s perfect now! Thanks for the quick and efficient response!
Joan Sanders
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician did a grest job, He worked quicky explained what needed to be repaired and did excellent work
Dan Collies
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thomas was friendly, thorough, and professional. Great job!
Karen Arnold
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Skip did a great job of replacing a broken spring on our garage door, and he made some needed adjustments to our garage door opener! He called to see if he could arrive early, which I truly appreciated. The job was done quickly and professionally. The cost of the job was exactly what we were quoted.
Steve Conrad
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick service and job done well, just watch pricing. Cost twice what two other copies quoted after job complete. Should have waited instead of rushing with first available appointment. Our bad, won’t use them again
Keith Hutton
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thomas did a great job! He was right on time. He inspected both doors in addition to adding a new heavy duty weatherstripping to the bottom of both doors He changed one cracked hinge and one broken hinge on the larger door. He was quick, but at the same time very personable. I highly recommend him!
Anne Pierson
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Gave 3 stars for getting to us that day. New garage door springs shouldn’t have cost over $650.00!
Pam & james Borie
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

TV commercial. The service technician did an outstanding job of explaining what he recommended! He was very courteous and knowledgeable! I would highly recommend him !
Ken Masters
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Honest, knowledgeable, and did a great job!
Brad Williams
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Isaw them on tv
Mary Crabtree
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech , Thomas , was very polite and explained everything very thoroughly.
Mike Thompson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great, precise and friendly service!!
Dale Helton
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had my Garage Door opener break on a Sunday afternoon.I called Precision & few hours later,Had a new Door opener installed no problem! Skip the Technician that came out was Professional & Very knowledgeable of my options on New Door openers.Thank You Skip & Precision door company!!
James Beck
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was right on time and did a great job. The price was reasonable as well.
Jeff White
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Efficient and timely
Mary Nash
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have used Precision Door Service for years. I have always been pleased with the service. Rick was professional, knowledgeable and courteous. On time for scheduled appointment. Listened to customer describe issues. Performed a thorough assessment of door. Provided a detailed evaluation of service and price. I will continue and recommend Precision Service.
LaMont Coverstone
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They did a great job of installing our door opener machinery and responded quickly to our request for another remote opener! And, the customer service dept was very responsive and professional. Thanks!!
William Wilson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Highly recommend!!! Soon as my garage doors broke they came over and installed all new parts, new springs and new garage opener!!! Everything is WiFi and you can hardly hear the door open and close!!! Five Star ?? service and the super friendly technician explained everything before he started the job!!! Thank you again for the quality, fast service and highly qualified technician!!!
Chystal Dawes
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision completed a maintenance check on my garage door. The service tech was very nice and friendly. I was charged a $65 for the service charge and $88 for the maintenance. About 2 hours after the technician left, I was leaving my house and noticed a huge area of grease on my drive. I immediately contacted the 1-800 number and advised them. I was told the local office was not available and that someone would call me back shortly. After not hearing back from anyone, i called the local office 3 hours later and spoke to the manager, Rick, at the Clarksville location. Understandably, he questioned me as to whether the spot could have been left by another vehicle. I proceeded to tell him that I live alone, no one parks in my driveway, and the spot was not there the day before. He sent the technician back that evening with a driveway cleaner and pressure washer. Even though the spot was still there, I was asked to let it dry overnight. I did not hear from anyone the following day to check in with me. On the 3rd day, I sent Rick (the manager) a photo of my drive still showing the large spot. He has failed to respond in any way. I had my driveway and sidewalks professionally cleaned and sealed just last summer. The grease or transmission fluid that is present is about 20" in length and 5" wide so its a pretty big area. The fact that no one followed up with me or responded to my text message is very concerning. It is this reason that I will not use them in the future or recommend them to anyone.
Carolyn Steward
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was my 2nd time using your company, and again, I was completely impress with the knowledge and courtesy of your technician (Thomas). Also, called at lunch and you were able to schedule me for that evening. I won't hesitate to call if I ever need garage door service again. Thank you!
Terry Dean
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company does it right. Gave me options for addressing my door problem. Managed to find the cause of my problem and saved me a lot of money. Very tech savvy and the serviceman did all the paper work with his mobile phone!
Ernie Sanders
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleased with timely response when calling for service. Service technician was very knowledgeable and professional. He made suggestions in addition to the spring replacement needed and I didn't feel pressured with his recommendations, this is somewhat unusual with other types of service providers. I highly recommend Precision and will be contacting within next month or so for upgrade/replacements.
Tammy Coulter
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician and work were great, but the cost was extremely high...
Greg Kenney
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

In 2011, I had a overhaul to my existing garage door which included everything but the door and opener. A few weeks ago, another spring broke. I pulled my paperwork attached to the door and noticed a hand written explanation of “Lifetime Warranty “ on ALL parts rendered. I showed my receipt to the technician who expressed the company was bought out recently and they will not honor the warranty. Don’t assume a trustworthy company will uphold the liability from the previous owners!!! The technician apologized, phoned Precision with my receipt in hand and still would not honor the previous work. I was told by the technician that everything you have paid for previously shown on this receipt is no where near what we quote today. I had the word done due to bad weather and time; however, I will never give honor for future work with a company who does not honor past patrons.
Lost customer
A Response from: RM

Mr. Eldridge, Thank you very much for bringing this to our attention, as well as your time on the phone. I truly apologize for the misunderstanding here and glad we were able to get this worked out. Please feel free to reach out with any questions or concerns in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt, professional service, excellent product, highly recommend, good communications.
Kent Lee
Service Provided:
Garage Door Repair
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