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Read what people are saying
about Precision Garage Door

Precision Garage Door of Louisville
has received 44 reviews, averaging 4.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Delighted to get next day service even on a weekend. Called as promised, arrived within the appointment window. Inspected the mechanisms and made a recommendation that pretty well matched what I was given and opted out of 9 months ago. All should be good for a long time.
Beth
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The PGD technician who performed our garage door repair was prompt, polite, and knowledgeable. I did feel somewhat that we were being upsold on the more expensive of the 2 repair options presented (which we took), so time will tell whether we made the right choice.
Debra guess
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had to help him, but I always want to understand what is wrong,
Leyman Sisco
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am only seeking an estimate. I contacted you because you previously made repairs for me. Some repairs went ok, others not so well. Of the estimates I have received your's is the highest. Not significantly but enough to make a difference depending on the others I receive. Thank you.
John Blevins
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technicians were very professional and courteous. They did a great job explaining everything! We were told it was just the logic board at first and unfortunately replacing it did not fix the issue. Sadly, both of the sensors had to be replaced and of course the price went up!!! :( but it’s understandable. I imagine it could always be worse!! I appreciate the quick response time and service of the gentlemen! Thank you.
Dominique G
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I give 4 stars to the response of the sales person. I give 10 stars to the installer Kevin who called before arrival and was early. Wore a mask, clean installation and showed me system and i paid by CC. I would gladly recommend your company to friend or relatives. I know you have to advertise but you can now remove me from the popups that are constantly being sent. Only first and last initial of my name can be used.
Gus Ansback
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service, which is why I came back to Precision for my garage door needs. Technician was very, very knowledgeable about the craft and performed the job with great efficiency and time. Would/have referred this company again
Timothy Moss
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Timely service. They were able to get me in the morning that I called. Door works wonderfully. Service tech Josh W did a great job. Issues: Door opener seemed to be a bit pricey. And tech did not hand around to help me program door opener in my truck.
Latonya Griffith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I found Precision while searching for garage door service companies on google. After talking to service tech David, I decided to purchase a new door rather than just replace trim and weather strip. David was very patient and informative. The reason for 4 stars and not 5 was only due to the high price of the door. The process of receiving and installation of the door has not occurred yet so this review is only for the initial contact and discussion of the new door
Pat Brinkley
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Today your service technician came out to readjust my garage door to take care of a gap between the door & the door opening which took care of the issue of a gap that I felt was extra large, the reason I have not given a 5 star rating is due to the vinal/rubber strip on the outside of the door doesn't fit tightly against the door leaving a slight gap that still allows some light to be shown when the door is closed. Overall I are very satisfied with my Door that was installed in 2019 since I had a similar Overhead door installed in a home I had built in New Mexico in 2006
Aubrey Durbin
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

David was early, did a great job and was pleasant to deal with. Thank you for getting me in so quickly after the chain came off.
Donna Rudolph
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your repair man "Jeff" was very nice and did a great job. Door works like a new one. I would recommend Precision to anyone. Thanks again for the quick service and great job.
Ray Bowles
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Used precision previously. Ur techs Are very friendly and Knowledgeable and ur service timeframe is quick
Robyn Walls
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service and immediate repairs. Same day. Only knock is price, a tad too high.
Stephen Webb
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your evening hours were a plus. After first technician left, the door began malfunctioning again. Thank you for promptly sending someone to follow up and find the issue.
Jo Strong
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Don't trust their web site where it says "fill out this form, and we'll call you back within a couple of hours". My garage spring broke on Friday, New Years Day. I went to their web site, filled out the form, and expected them to contact me no later than Saturday morning. No call Saturday, or Sunday, or even first thing Monday. The other company I contacted hadn't got back to me either, so I used the "chat feature" on this site, and someone did respond and had a person come out within two hours. The installer did a great job; no complaints with him at all. He got here on time, did the job quickly, found and fixed a stupid-installer-problem from when the door was originally installed. And replaced the broken spring (and the unbroken one, too, since they were 20 years old and rusted). It wasn't cheap. Another company was cheaper, but they were slower to get back to me.
Terry Phelps
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our experience was the BEST. Bret was very polite and very informative. Because of our experience with Bret, and his efficiency in his work, we will definitely recommend him and Precision Door Service. Thank you for your service. Jim Clark.
Jim Clark
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived early. Answered every question. Plus it was raining and cold. I would recommend Precision to anyone.
Mark & sharon Carpenter
Service Provided:
Garage Door Opener Install
Product:
Rollers
Date: 07/10/2015
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jason was efficient and professional and explained everything he did (and why it was necessary). The only negative is that he didn't do a great job explaining the pricing of the repairs. I was told that I would get the "package deal" (to save me some money), but I was not informed on how much money I was saving, whether there were other pricing options, or whether or not I really needed all the parts in the package. Also, the price quoted up front was lower than the actual final price (which is annoying). All in all, though, I was satisfied with the work and overall experience.
Jeremy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The serviceman was very professional.
Barnnie Marchione
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The garage door was exactly what I was looking for and more. The Installation was awesome and the install and quote technician were very helpful and courteous. However I never really heard much at all from the office personel once my deposit was taken. I had to call and make my own appointment and check any updates as far as door being delivered.
Jason Randall
A Response from: Sherri

Mr Randall, I'm glad we met your expectations as far as the sale and installation of your new garage door. I (Sherri), apologize for not staying in contact with you during the wait and arrival of your new garage door. We just implemented a new system for me to keep our customers informed better as they are waiting for their new garage door to arrive and get them scheduled for installation as promptly as possible. We appreciate your feedback. It definitely lets us know what areas we can improve in. Sincerely, Sherri

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

He was there before his time. He told me what I needed and every thing worked great afterwards. THANK YOU SO MUCH.
Chris Downs
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. They came earlier than expected. Explained the options, the techincan was very thoughtful and pointed out the items that needed service without pushing for an up sale. He got the job done as committed. Over all I'm very pleased and would strongly recommend Precision to my freinds.
Pierre Clement
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Just had estimate. The technician was courteous and friendly. would like to double check the price. Addition error? Charge for service call?" Please call in AM.
dorothy beaulieu
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tommy knew what he was doing, didn't try to oversell, and gave me great confidence that my door is "good" for another few years. New hardware that he installed really makes a difference
Mike Reilly
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They ordered the parts needed. Called when parts had arrived. Scheduled an appointment and arrived when scheduled. Quickly installed the new parts and made other repairs required quickly and professionally.
Mark Jones
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick and well done. Did not get a receipt.
Fred Harley
A Response from: Dwayne

Thank you for the review. Our technicians carry tablets and invoices are emailed when the job is complete. If you did not provide an email address we can mail a hard copy of the receipt to you. Thank you for your business.

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I just googled emergency garage door repair and Precision was the first one and that is how I selected you guys. I took a chance which I normally wouldn't do but needed it fixed fast. Overall was very pleased and tech was very pleasant and got to the point fast on what needed to be done. Now we will see how well it holds up for us and hopefully we won't have any issues with what we had repaired. I would refer Precision to other people and will I call again if I have any other issues with our garage.
Kim Fawver
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was great. Installer was great. Very disappointed my garage door button in my Fusion will not work after the new installation. I really enjoyed this feature.
Steve Brown
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

There were a couple of delays geting it done, but the service was good, and the price was reasonable.
Joseph Grant
Service Provided:
Broken Garage Door Spring Repair
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