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Read what people are saying
about Precision Garage Door

Precision Garage Door of Louisville
has received 12 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

In 2011, I had a overhaul to my existing garage door which included everything but the door and opener. A few weeks ago, another spring broke. I pulled my paperwork attached to the door and noticed a hand written explanation of “Lifetime Warranty “ on ALL parts rendered. I showed my receipt to the technician who expressed the company was bought out recently and they will not honor the warranty. Don’t assume a trustworthy company will uphold the liability from the previous owners!!! The technician apologized, phoned Precision with my receipt in hand and still would not honor the previous work. I was told by the technician that everything you have paid for previously shown on this receipt is no where near what we quote today. I had the word done due to bad weather and time; however, I will never give honor for future work with a company who does not honor past patrons.
Lost customer
A Response from: RM

Mr. Eldridge, Thank you very much for bringing this to our attention, as well as your time on the phone. I truly apologize for the misunderstanding here and glad we were able to get this worked out. Please feel free to reach out with any questions or concerns in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was having trouble getting my garage door to go all the way down so after reading some reviews, I called Precision out to look at it. A friendly young man showed up, but sadly it quickly became apparent that he had no real intention of fixing my garage door. Not for a reasonable price, anyway. He told me there were so many things wrong with the door that it would take more then 700.00 to fix it, then he proceeded to try to sell me a brand new garage door for more then twice that price. I quickly paid the service change and sent him on his way. A couple of days later my brother came over and made some minor adjustments to the door and the door was going up and down normally again. The bottom line is this, I wouldn’t trust a company that would treat their customers this way. He was trying to sell something without being honest about it. I would not recommend this company to anyone.
Jimmy Huckaby
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called to get an estimate on getting a motor installed on a brand new garage door. I was told there would be a service fee but wasnt told I would be charged $65 to get an estimate. After the technician was here about 10 minutes, to write an estimate, he asked my wife for $65. I feel like the estimate could have been completed over the phone with an additional three questions. Not sure if we will be using this company or not, but feel like we were taken advantage of.
Derek Caye
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Waaaaaaaaaaay over charged for resetting a racked 16x7 garage door. Will never use this company again. EVER!!!!
Scott Goble
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I should have looked into the cost before I had tech come out. You are without a doubt the highest priced overhead door company in our area.
Will Smith
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The price was too high and the only way to get the price I let the repairman have my grandson green machine ( like a big wheel) he then took 35$ off my bill. The same bill that he had no control to change just minutes before.
Anna Logsdon 502 442-3176
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was not happy with the repair to my door. The spring was not loaded properly to balance the door saying I nee a new spring and repairs totaling 892.00. That is unacceptable.
Roger Borkstrom
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was not able to fix the problem that I was having with programming the home link button on my Toyota. Then to matters worse he over heated the start capacitor my opener and didn't even offer to try and replace the capacitor.. The garage door won't open now. Now I am stuck with ordering the capacitor and repairing the unit myself.
John Schwartz
A Response from: Dwayne

Mr Schwartz, Thanks for taking my call and allowing me to explain the reason John was not familiar with that unit was because it was pre UL325 compliance.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

George was unfriendly, non communicative to the point of being rude and seemed like he was not happy to be here. Two days later the door stopped working, so I had to call for another service call. The only reason I called Precision in the first place is that they give a senior discount. We will see if Josh Wright is any better at fixing it.
Marilyn Love
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They don’t tell you it’s $65.00 just for an estimate until they come out and tell you what’s wrong and then tell you it’s $65.00. And an overpriced estimate at that!
Derek Ramsey
Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5 Date: 01/04/2019
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had 2 Oakwood 200 10’x9’ doors installed. Although I had to way way too long for the delivery and install, I was pleased with the installer, and the job was well done. I haven’t quite conquered the wi fi option, the door(s) look nice, and operate as they should.
Bill Wimberg
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After initial repair of the opener it again would not work the first time I tried it. The technician on the second visit said the opener needed to be replaced. I asked for a rebate on the failed first visit but was denied. On appeal I was given a reprieve on labor only by the supervisor. I believe a rebate of the entire charge for the first visit which did not solve the problem would be fair, thus the bad rating.
Douglas Abrams
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener