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Read what people are saying
about Precision Garage Door in:

Louisville Area, KY

Precision Garage Door of Louisville
has received 1165 reviews, averaging 4.92 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service could not have been better. Very nice and knowledgeable technicians. My original problems occurred on a Saturday and Precision was the only door company open. That really saved my day.
John Ernst
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called a company that had serviced my garage door before but they couldn’t come out until Wednesday of the next week. I saw Precision’s ad that said same day service in some circumstances and weekend service at no extra charge. This was on a Friday. I scheduled a service appointment for Saturday morning. The technician was very friendly and knowledgable. He diagnosed the problem and gave me a choice between a repair and a new opener with prices. There was no pressure. I selected the repair at this time.
Denny Flannery
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I used your service before and I was pleased. The technician that arrived at my home today was very knowledgeable in explaining all my issues regarding my garage door. He went over the whys and if not questions I throw at him. En is his name. En was very polite, a good listener and patient with me.
Samuel/Barbara Gates
Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was our installer and was a perfectionist. Great job and explained how everything works. I am a repeat customer and highly recommend their service.
Larry Fairless
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Josh is a great tech. He knows what he is doing and takes pride in his work. Hard to find people like that now days.
David Smith
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What amazing service! We were given a 2-hour window for arrival & promised a call when they were about 30 mins away. Both were right on. Rick diagnosed the problem, gave us 3 options for the repairs and got to work quickly. He was very professional and polite and left the work area totally clean. We highly recommend Rick @ Precision Door Service!
James Stich
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time....common sense explanation...gave options for repair. Have used them before and will definitely use them again.
Melanie. Fadel
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

While I appreciated the initial "chat" person as well the person who called me to verify the appointment, the service guy lost you our business. He insulted my intelligence by speaking as i if I knew nothing about the process, was a "salesman" more than a repair guy, and spent quite a bit of time rambling on about many things not associated with garage door repairs. Very unimpressive
GregA
A Response from: Rick May

Thank you for taking the time to provide this information. We rely heavily on our customers for feedback and while this news is disturbing, it is very much appreciated. We truly apologize for your experience and will handle this appropriately.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jeremy Hurt serviced my garage door shortly after I made the call. He inspected my garage door and advised me on how to properly maintain it. I will ask for Jeremy for any future service calls.
Paul Werle
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with every facet of my service call with Zach who I found to be very courteous and knowledgeable about all facets of garage doors and related issues. I wanted to know if there was anything that could be done to improve the exterior appearance of my current garage door realizing that it would not be a good investment of money. I quickly confirmed that I needed to replace my garage door, and Zach was kind enough to prepare a proposal for my review even though he understood that my timing to install a new garage door would be at some point in the coming year. Zach provided me a very informative experience leaving me very impressed with Precision Overhead Door Service.
JoAn McClendon
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

David was very knowledgeable and very happy with service! Great job!
Patsy Cook
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called to get an estimate on getting a motor installed on a brand new garage door. I was told there would be a service fee but wasnt told I would be charged $65 to get an estimate. After the technician was here about 10 minutes, to write an estimate, he asked my wife for $65. I feel like the estimate could have been completed over the phone with an additional three questions. Not sure if we will be using this company or not, but feel like we were taken advantage of.
Derek Caye
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician Zach,arrived a little before the appointed arrival time, which was great. He immediately started checking to see what needed to be done. He then explained about repairs and the cost. After talking with me and my son we agreed to complete the repairs. He worked non-stop even making a trip to the shop to get a needed part. He was courteous & pleasant. The door runs like new! Thank you Zach.
Judy Wallace
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician was very informative, but couldn’t fix my problem. Wrong make—no original parts. I appreciated his business manner. Zack, I believe was his name. #5
Marilyn Sandy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was pleased with the work
Prafula Sheth
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fantastic service today. Prompt response and knowledgeable. Thank you. I will be sure to recommend your company to others! ????
Doris Benson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Service
Teresa Glaspie
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John our Precision Rep was very professional and helpful. He was very informative on the options we had to fix our problem and provided very detailed solutions. I highly recommend them and I would give them 5 across the board
Kevin Brown
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision when my garage door came off the tracks. They had someone at my door within a few hours. He was able to fix the door and explain what happened as well as make recommendations of what we could do to take the strain off the door. The builder put the wrong rollers and had a single spring on a double door. Within an hour and a half the tech, Josh, was able to put two new springs and the correct rollers on the door and had it working. Reasonable price and quick fix all with a 7 year warranty. If I ever have an issue in the future Precision will be the first call I make.
Carl Goepper
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I want to extend a thank you to this great company for prompt service! I called around 11am and had the door fixed by 2pm!,????
John Greenwell
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciate the professional response to my problem with my garage door. The advise from your repairman was very helpful. I well definitely caoll you if I have another problem.
Harvey Pope
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. Travis Nafziger called with a heads up that he was in route, handled my issue while thoroughly explaining each step. Showed me how to do maintenance in between service calls, and was an all around customer service all star!
Avani and Chris Goodloe
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My sister and brother-in-law had a great experience with Precision and recommended to my father when he had an issue and he was really happy. So when I had my 1st garage door repair I called them and they were great to work with. This is my second experience with them (different home/doors). They were out on same day, super professional, fixed my problem (today) and offered me a wide variety of alternatives and cost based options for long term needs (27 year old door and opener needs major TLC). Technician (Travis) was courteous, professional and social distance respectful. Today was cable repair and new remotes. Near future I’ll use Precision for full replacement. I’m a very happy customer.
Rick Chapman
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good on arrival time very knowledgeable and patient very helpful
Robert Smith
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your tech showed up on time and did a good job on the repair. I do think $315 is a little pricey for 15 minutes of work with no parts involved. Doctors cost less!!!
Robert Tharp
A Response from: Rick

Mr. Tharp, Thank you for taking the time to review your experience with our company. We collect data from all over the country to base our pricing off, and we are slightly on the higher side. Again, I appreciate your response and we will certainly take this into consideration for future pricing updates.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, extremely courteous ,efficient, respectful, very reasonable but most of all knowledgeable service. David R. is the best.
Tom Thomas
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was greatly impressed with the installation by Rick. He is very professional. The opener is amazing. It has some great features like the delay at closing and opening, plus so quiet. I will recommend "Precision" to anyone that asks me about my opener and service. My brother happened to drop by and was very impressed and got information from Rick on how to call and request him to look at his door. Also what impressed me was that you give Military discount. I am an Air Force veteran. Once again, great install and professional work. Thanks, Michael Owen
Michael Owen
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Wonderful experience. Zac W. was there within an hour. He really went the extra mile. He was easy to talk to, very thorough, explained options well. Completed the task quickly and efficiently. Highly recommend.
Eric Tichenor
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was very pleasant. Did quick repair, did general maintenance on garage door., door Is much quieter.. Great job
Joan Boggs
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was friendly and knowledgeable. However $85 to show how to program multiple devices was Unreasonable. Why isn’t this information available on your u tube videos or phone support offered? I will be looking for another company to service In the future.
Michael Sears
A Response from: Rick

Mr. Sears, Thank you very much for your time on the phone. As we discussed - I have requested our web developers to add more videos to our site. We appreciate your feedback and will certainly make some adjustments.

Service Provided:
Garage Door Opener Repair
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