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Precision Garage Door of Louisville
about Precision Garage Door
has received 18 reviews, averaging 2.00 Stars:
In early 2020 Precision installed a new garage door motor, keypad, and replaced both springs on our garage door and I paid $699. For our second garage door they came out on 5/12 and only replaced our garage door motor. No replacing of springs, no installation of outdoor keypad (we didn't need it) and did not have a light bulb for the unit and we paid $809. Basically we paid $110 more, didn't get fresh new springs, and had to provide our own light bulb. Paid more, got less. Not happy.
- Darin Mccall
Technician: Jason W
Came out the day I contacted them. They will charge you $65 to come out and give you a quote. The price for garage door opener and installation was double than other businesses. Not very happy with the pricing and then being charged for absolutely nothing.
- Kristi Frazier
Technician: John H
Happy with the door but your prices keep going up and nothing has changed about the product. 499 for 3 remotes? I mean I can buy one and go buy two more programmable at Lowe’s for 30 dollars each. I build 5-12 houses a year and when I first started doing business with Precison my basic model door stated at 1200 then went to 1400 to now 1879 for the same size door and house plan. Can’t blame Covid on price gouging your clients. I’m switching company’s.
- Tommy Mccann
Mr. McCann, Thank you for taking the time to discuss your recent quotes with me so I could clear up the confusion. As per our discussion, the $499 charge includes a belt drive opener, 2 remotes and a keypad with a lifetime motor and belt warranty. In regards to your comment on door pricing, our cost has increased six times this year alone from the manufacture as a direct result of COVID's impact on the overall workforce. We believe our prices are fair and continue to hold regular cost analysis meetings.
Floyds Knobs, IN
Quick service and job done well, just watch pricing. Cost twice what two other copies quoted after job complete. Should have waited instead of rushing with first available appointment. Our bad, won’t use them again
- Keith Hutton
Technician: Jason W
Precision completed a maintenance check on my garage door. The service tech was very nice and friendly. I was charged a $65 for the service charge and $88 for the maintenance. About 2 hours after the technician left, I was leaving my house and noticed a huge area of grease on my drive. I immediately contacted the 1-800 number and advised them. I was told the local office was not available and that someone would call me back shortly. After not hearing back from anyone, i called the local office 3 hours later and spoke to the manager, Rick, at the Clarksville location. Understandably, he questioned me as to whether the spot could have been left by another vehicle. I proceeded to tell him that I live alone, no one parks in my driveway, and the spot was not there the day before. He sent the technician back that evening with a driveway cleaner and pressure washer. Even though the spot was still there, I was asked to let it dry overnight. I did not hear from anyone the following day to check in with me. On the 3rd day, I sent Rick (the manager) a photo of my drive still showing the large spot. He has failed to respond in any way. I had my driveway and sidewalks professionally cleaned and sealed just last summer. The grease or transmission fluid that is present is about 20" in length and 5" wide so its a pretty big area. The fact that no one followed up with me or responded to my text message is very concerning. It is this reason that I will not use them in the future or recommend them to anyone.
- Carolyn Steward
Tech was friendly and knowledgeable. However $85 to show how to program multiple devices was Unreasonable. Why isn’t this information available on your u tube videos or phone support offered? I will be looking for another company to service In the future.
- Michael Sears
Mr. Sears, Thank you very much for your time on the phone. As we discussed - I have requested our web developers to add more videos to our site. We appreciate your feedback and will certainly make some adjustments.
Thank you for the responsiveness to my concerns. It show that Precision is a company that listens to its customers and willing to take the necessary actions to continuously improve its service. I would definitely use your company in the future and will recommend Precision without hesitation to others!
Thank you for the service. I felt $884 dollars for a door opener and springs was high way robbery.
- John Downs
Jeremy was great. Had all the information quickly and got the quote together within a few minutes. However, when I called to place a deposit, the corporate office couldn't help me. First time I have ever had a company refuse to take my money.... Said someone would have to call me back. I own a business and would NEVER let this happen.
- Dustin Goodman
Installers: Jeremy W
Precision has done good work for me in the past but disappointed on a recent door purchase/installation. After 3 call backs because the door was approximately 2 inches uneven, they told me it must be the house. I called Raynor and they had it within 1/2 inch after a small adjustment to the drum.
- Adam Jackson
John was a 5-star installer. The new garage door opener is great, but I am not at all happy with the price of $699. If this had not been COVID-19 times, I would not have gone forward with the purchase / install, but I was in a bind. I have installed numerous openers myself over the years and I know that this one is about a $200 investment at Lowe's or Home Depot. A fair installed price would have been $500 instead of $700.
- Rick Vowels
Mr. Vowels, I'm sorry you were upset with our pricing. Thanks for taking my call and allowing me to explain that we do offer a lower quality unit that will likely just put you in the same predicament you have been in several times in the past. Replacing every 10 years or so for roughly $500. The unit we installed for $699 is far superior and comes with a warranty on the motor and the drive belt that only expires when you sell your house. In other words, this is the last opener you need to buy for this house. Thanks for listening and thanks again for your business.
Technician: John H
No repair preformed.A few squirts of WD40 and fooled with some wires. It seemed his goal was to sell me a new opener and anything else he could add on.I have been in business 40+ years and see this a lot.He seems like a nice person and always addressed me as Sir.This run should have taken 15 minutes they were there more than a hour.Your man is a heavy smoker and smoked on the job. in the garage,in the driveway and in his truck where it seemed he spent most of his time.
- Dan Dreher
Mr Dreher, We are sorry that we could not duplicate the problem you were having after our thorough 25 point safety inspection, and therefore did not recommend any repairs. We did note that your opener was significantly older than typical lifespan, and did offer/ recommend replacement. We did perform a free lubrication with our own proprietary lube at no charge as a courtesy. We thank you for bringing our technicians' smoking on the job to our attention. Our policy is that our employees only smoke in their vehicles, if at all. He has been counseled.
I did sent my email for your owner company Dwayne, I was charge today 460$ for spring and rollers... I have coupon what your company put out...i would like to use! It is 50$ off for spring and 50$ for rollers!!! I also was asking technician about , he put me on phone with manager...ph#502 -969-7477...he say only 15$ off ...tecnitian needs daily bread! IF YOUR COMPANY HAVE OUT COUPON MENEDJER MAST TO NOW AND INFORM TECNITIAN!!! I WILL ALSO TRY TO SEND YOU COUPON TO CONFIRM!!! Tha coupon is 50$ off for spring fixt and 50$off for rollers ...it is from kentukianas family savings magazine!!!! I also ask about others location and I was told,the Maine office one on Produce rd... hope some one will read my feet back ! it was not very good experians for me!!! I am also working hard for my $!!
- Larysa Sennik
I was hoping today that when I got an estimate you all would be competitive with your competitors. Lo and behold unfortunately you guys were approximately $1000 more for the same doors from other garage door companies
- Bruce Woods
Installers: Jeremy W
When I called to schedule the appointment. First of all, tha guy was very rude and second, I was not told about the $65.00 for just coming out to give me an estimate I will not call Precicision again.
- H. Murphy
Initial service met expectations. Poor follow up service. Go elsewhere for better customer service.
- Karl Grugel
I was disappointed and let down. On July 19, 2018 paid half down on garage door was scheduled to pay in full balance on July 24 day of scheduled installation. Fast forward, with a total of 3 Different visits out to home and cancellations. They finally completed the installation job today August 2. I was originally told and quoted it would only take 4 hours to do.
- R Ross
Precision was my second choice your company reminds me of Sears you call for repair your told you need a whole new unit I won't be using your company again my garage door makes same sounds as it did before you all repaired it 573.00 is quite expensive for springs
- Vicky Robinson
After a month of waiting for the installation it has finally come and I am satisfied with the installation and the look.
- Jack Metzger