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Read what people are saying
about Precision Garage Door in:

Louisville, KY

Precision Garage Door of Louisville
has received 1424 reviews, averaging 4.90 Stars:
1 2 3 4 5
Review:

All of my expectations were met. Jason and the other young man were very professional. I chose Precision Garage Doors because I had them service my door before. I am very pleased other than the $75.00 service call. I am on fixed income, 75 years old and the repair and the additional $75.00 was a lot for me. Maybe, the service call fee of $75.00 could be waved if repairs are done.

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Jason W Service Provided:
Garage Door Opener Repair

Technician: Jason W
Review:

Excellent service. Prompt, professional and polite. Excellent job in explaining everything.

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Employee Avatar Service Provided:
Garage Door Repair

Technician: Alex W
Review:

Thomas was very helpful, thorough and made quick work of repairing our broken spring and hinges. Would highly recommend!

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Thomas J Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas J
Review:

Great service…Very social repairman..

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Thomas J Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Thomas J
Review:

I have used Precision in the past and have been pleased with the service. Eric the technician was very polite and knowledgeable of my issues. He was able to fix my garage door very quickly

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Eric M Service Provided:
Broken Garage Door Spring Repair

Installers: Eric M
Review:

Prompt, friendly service, left my garage in perfect working order!

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Employee Avatar Service Provided:
Garage Door Repair

Technician: Alex W
Review:

Thank you so very much for sending Alex to fix my garage door. It was out of alignment and in desperate need of lubrication. Cunningham wouldn’t come out and fix it again given its age and the fact that it was a commercial door in a residential property. Alex fixed it within an hour. The cost was so reasonable, I could have jumped for joy. I am now a faithful customer!

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Employee Avatar Service Provided:
Garage Door Repair

Technician: Alex W
Review:

We had used your service in the past. It was several years ago

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Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Technician: Alex W
Review:

I called about an issue with my door not being able to raise up with the emergency pool. It would not lock in place with the pool cord being polled. I had the technician come out and it was simply just an issue with a full cord not being in the right position. It took him five seconds to show me this issue and said that it was on the setting used mainly for service calls.. I had the door installed two years ago and the installer showed me how to pull the emergency pole but never showed me that it could lock into two different positions. I’m very frustrated that it took $75 for this issue to be resolved in five seconds. I explain my situation to the rep on the phone. I feel like this could be something easily resolved with a simple question to ask over the phone rather than having to pay $75 and taking time out of my workday for a service call to happen.

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Dakota W Service Provided:
Garage Door Opener Repair

Technician: Dakota W
Review:

GREAT JOB! VERY QUICK RESPONSE!

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Thomas J Service Provided:
Garage Door Repair

Technician: Thomas J
Review:

Jason the technician was very polite and hard working. He installed new rollers and The rollers were gigantic, 7 inches and plastic which really lowered the noise level. The original ones were much shorter so took a bit of time getting use to the look of the bulkiness of stems sticking out a bit further. But I am please that the garage door shuts less noise.

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Jason W Service Provided:
Garage Door Repair

Technician: Jason W
Review:

Thanks guys and gals. All of you were lovely and Technician (Thomas) was outstanding.

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Thomas J Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas J
Review:

Friendly, helpful technician. Finished the job quickly, I am very satisfied!

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Thomas J Service Provided:
Broken Garage Door Spring Repair

Technician: Thomas J
Review:

Great customer service and friendly support staff. Great work as well.

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Thomas J Service Provided:
Garage Door Repair

Technician: Thomas J
Review:

Thomas did a great job. He was polite and knew what he was doing. He probably is the best technician to ever come to my house.

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Thomas J Service Provided:
Garage Door Repair

Product:
Cables

Technician: Thomas J
Review:

Chris was knowledgeable, quick and pleasant. He fixed the problem and explained what had gone wrong I would recommend your services. Sandy Neat

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Employee Avatar Service Provided:
Garage Door Repair

Technician: Alex W
Review:

Amazing showed up on time very professional highly recommend will definitely do business with this company again

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Thomas J Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Thomas J
Review:

Alex was fast, Courteous, and very professional! Would call again anytime my garage has issues.

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Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Alex W
Review:

The history of the business stands for its self. I knew I would get a professional job

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Dakota W Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Dakota W
Review:

Yes thank you for the young man who did the work was very Professional very friendly and I would definitely like to have him back to do any service thank you very much Patricia Smith

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Jason W Service Provided:
Garage Door Opener Repair

Technician: Jason W
Review:

Quick response when garage door springs broke. Replaced springs and rollers and inspected garage door for damage. Very professional from first phone call to repairs. Will use again if needed.

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John H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: John H
Review:

Bought a lifetime warranty, my garage door springs and rollers. Had problems with it John came out, he said sensor needed alignment. I ask him about the springs. He said they look good. He left I closed the door, and guess what spring broke. Call them and the came and want to to charge me 500.00. This company is bad , Don't use them

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A Response from: Rick May

Mr. Strabel, Thank you for taking the time to speak with us in addition to taking the time to leave this review. As we discussed, we do not sell warranties which is why your receipt from 2011 indicates "no charge" on your warranty line item. We offered to replace the springs and only charge labor which you responded with yelling and profanity then disconnected the call. We're sorry we could not come to an agreement to get you back up and running. The same offer still stands, please contact us if you would like to schedule an appointment.

John H Service Provided:
Garage Door Repair

Technician: John H
Review:

I called because I had precision replace my garage door and opener about 9 or 10 years ago and my door was making an awful sound when opening and sometimes took two or three times hitting the button to make it open. The technician arrived and immediately told me it was the circuit board In the opener that was fried due to a storm or power surge. He insisted that I needed a new opener. Although I kept resisting he did come down on the price until I agreed. (Big mistake). Then he charged extra for a keypad and second opener. Looking at the genie door kits at Home Depot for 700 hundred dollars less which include keypad 2 remotes Wi-Fi ect. I feel I was ripped off. And my garage door is still making this noise. Very disappointed in myself with being pressured into wasting money. And they charge $75 for fuel and disposal. What a ripoff!

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Dakota W Service Provided:
Garage Door Opener Install

Technician: Dakota W
Review:

Tech was very friendly, and had it fixed in no time!

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Cameron G Service Provided:
Garage Door Repair

Technician: Cameron G
Review:

A wonderful customer experience! I needed a remote opener replacement for my garage door and Cristina answered my call. She pulled up my information and had an immediately available technician to come over the same day! Shawn (or Sean), the technician) called me prior to arriving and was on time, professional and friendly. He programmed my remote in no time. Great team and customer service indeed over at Precision!

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Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

C?m & Shawn did good Job & funny boy

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Cameron G Service Provided:
Garage Door Repair

Technician: Cameron G
Review:

Friendly and courteous service with a job well done.

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Service Provided:
Garage Door Repair

Review:

They arrived early and got started right away. Removed the old door and all the hardware. Replaced with all new rails and new hardware. Reattached the garage door opener. Then made final adjustments. Cleaned up what mess their was. Gave instructions. Then left. Very courteous while he was here. Eric would highly recommend for anyone needing a garage door.

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Eric M Service Provided:
Install Garage Doors

Product:
Garage Doors

Installers: Eric M
Review:

Saw on tv. Thomas was very professional and cordial.

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Thomas J Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas J
Review:

I contacted Precision because that's who installed our garage door so I had no reason to contact another company. I received a call from Shawn within an hour or so saying he would be here in about an hour. He arrived at the expected time, I explained the problem we were having; he proceeded to diagnose the problem and suggested we may want to have general maintenance in addition to resolving the problem we were having. Shawn was very polite and knowledgeable and I have no problem giving him a 5 star rating.

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Service Provided:
Garage Door Opener Repair

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Louisville Area

(502) 509-4150

(502) 509-4150
Southern Indiana Area

(812) 952-9240

(812) 952-9240
Elizabethtown Area

(502) 365-5166

(502) 365-5166
Precision Garage Door
Office: (502) 438-9834
4213 Produce Rd
Louisville, KY 40218