Read what people are saying
Precision Garage Door of Louisville
about Precision Garage Door
has received 62 reviews, averaging 4.00 Stars:
Excellent service and immediate repairs. Same day. Only knock is price, a tad too high.
- Stephen Webb
Your evening hours were a plus. After first technician left, the door began malfunctioning again. Thank you for promptly sending someone to follow up and find the issue.
- Jo Strong
Don't trust their web site where it says "fill out this form, and we'll call you back within a couple of hours". My garage spring broke on Friday, New Years Day. I went to their web site, filled out the form, and expected them to contact me no later than Saturday morning. No call Saturday, or Sunday, or even first thing Monday. The other company I contacted hadn't got back to me either, so I used the "chat feature" on this site, and someone did respond and had a person come out within two hours. The installer did a great job; no complaints with him at all. He got here on time, did the job quickly, found and fixed a stupid-installer-problem from when the door was originally installed. And replaced the broken spring (and the unbroken one, too, since they were 20 years old and rusted). It wasn't cheap. Another company was cheaper, but they were slower to get back to me.
- Terry Phelps
Our experience was the BEST. Bret was very polite and very informative. Because of our experience with Bret, and his efficiency in his work, we will definitely recommend him and Precision Door Service. Thank you for your service. Jim Clark.
- Jim Clark
Arrived early. Answered every question. Plus it was raining and cold. I would recommend Precision to anyone.
- Mark & sharon Carpenter
Jason was efficient and professional and explained everything he did (and why it was necessary). The only negative is that he didn't do a great job explaining the pricing of the repairs. I was told that I would get the "package deal" (to save me some money), but I was not informed on how much money I was saving, whether there were other pricing options, or whether or not I really needed all the parts in the package. Also, the price quoted up front was lower than the actual final price (which is annoying). All in all, though, I was satisfied with the work and overall experience.
The serviceman was very professional.
- Barnnie Marchione
The garage door was exactly what I was looking for and more. The Installation was awesome and the install and quote technician were very helpful and courteous. However I never really heard much at all from the office personel once my deposit was taken. I had to call and make my own appointment and check any updates as far as door being delivered.
- Jason Randall
Mr Randall, I'm glad we met your expectations as far as the sale and installation of your new garage door. I (Sherri), apologize for not staying in contact with you during the wait and arrival of your new garage door. We just implemented a new system for me to keep our customers informed better as they are waiting for their new garage door to arrive and get them scheduled for installation as promptly as possible. We appreciate your feedback. It definitely lets us know what areas we can improve in. Sincerely, Sherri
He was there before his time. He told me what I needed and every thing worked great afterwards. THANK YOU SO MUCH.
- Chris Downs
Excellent service. They came earlier than expected. Explained the options, the techincan was very thoughtful and pointed out the items that needed service without pushing for an up sale. He got the job done as committed. Over all I'm very pleased and would strongly recommend Precision to my freinds.
- Pierre Clement
Just had estimate. The technician was courteous and friendly. would like to double check the price. Addition error? Charge for service call?" Please call in AM.
- dorothy beaulieu
Tommy knew what he was doing, didn't try to oversell, and gave me great confidence that my door is "good" for another few years. New hardware that he installed really makes a difference
- Mike Reilly
They ordered the parts needed. Called when parts had arrived. Scheduled an appointment and arrived when scheduled. Quickly installed the new parts and made other repairs required quickly and professionally.
- Mark Jones
Quick and well done. Did not get a receipt.
- Fred Harley
Thank you for the review. Our technicians carry tablets and invoices are emailed when the job is complete. If you did not provide an email address we can mail a hard copy of the receipt to you. Thank you for your business.
I just googled emergency garage door repair and Precision was the first one and that is how I selected you guys. I took a chance which I normally wouldn't do but needed it fixed fast. Overall was very pleased and tech was very pleasant and got to the point fast on what needed to be done. Now we will see how well it holds up for us and hopefully we won't have any issues with what we had repaired. I would refer Precision to other people and will I call again if I have any other issues with our garage.
- Kim Fawver
Service was great. Installer was great. Very disappointed my garage door button in my Fusion will not work after the new installation. I really enjoyed this feature.
- Steve Brown
There were a couple of delays geting it done, but the service was good, and the price was reasonable.
- Joseph Grant
La Grange, KY
Very nice man. knew almost immediatly what my problem was. fixed itand works great again. Still waiting on my reciept for work done. would be nice to have a reciept in hand before the technicion leaves.iwoulg give a 5 star rating if it wasnt for the lack of reciept!
- Lynn Grabill
We recently switched to paperless and our technicians are carrying tablets. You should have a receipt in your email for the work that was completed. If you check your email and find nothing, please feel free to contact our office and we will be happy to mail you a receipt. Thank you for the review and giving us the opportunity to serve your garage door needs.
Selected your company as yellow pages indicated it was family owned & operated. Service was very good and Brent was nice/friendly. I would recommend your company!
- Judith Mason
We purchased a new garage door. Overall, service and quality (so far - we've only had the door for a few days) was great. The only reason I'm giving 4 stars instead of 5 is that when we ordered the door we were told it would come in 2-3 weeks and that someone would call us when it came in to schedule an install date. After 3 weeks I called and asked about the status of our door, I was told the door was in (I didn't ask when it came in). We scheduled an install date. On the date and time of the scheduled install I received a call saying that all the pieces of the door were not there, so we had to wait another week for the missing part(s) to come in and schedule another install date. After that everything was fine.
- Stacey Lawrence
Collin was not able to fix my door or provide the key pad. His was not compatible with the motor, nor did he have the weather stripping that would fit properly. He was able to get the door to close and stay close. He has to order the parts and said I would hear from you in a week when they arrive. He was very professional and kind. Hope to see things fixed soon. Thanks!
- Marcile Pemberton
They were able to come out on a Sunday and install a new garage door opener. The technician was professional and completed the job in a timely manner.
- Greg Brockman
Dillon was the tech. Nice personal guy. Wanted to make sure that the door was right.
- van robinson
Great service, fast, efficient and courteous. If necessary, I would use your services again.
- Steven Smallwood
La Grange, KY
Jeff was on-time. Called 30 minutes ahead of when he arrived. Went over the problem and solution. Knowledgable about the product. Started work and before you knew it he was done. Tested it several times for operation before his departure. Would ask for Jeff again.
- Brad Rollins
Jeff was the technician that came for the estimate. He was very knowledgable on thier products. He was also concerned about our best options to our situation and willing to work towards fulfilling our needs. He showed on time and was respectful.
- Ron Fisher
La Grange, KY
The technician was prompt and polite. I was very impressed that you sent me his photo so he could be recognized as a Precision employee until I received this request from Dwayne with the same photo! I will call you again when my garage door motor wears out, which, I have been assured, it will.
- Laurie Venable
Vine Grove, KY
Showed up on time! Brian was knowledgable about products and able to explain things simply. Price was a little high, but product purchased comes with lifetime warranty. Will use them again.
- Victoria Carver
I called for service at 11:08 and Brent was at my door right at an hour later (12:18). He checked the situation out and fixed it within an hour and a half. Brent was very nice, knowledgeable and efficient. I had called and left a message with a different garage repair company. I gave them 90 minutes and when they didn't return my call I called Precision and was greeted with a live assistant. Thanks Precision - you've won my business! P.S. After 2 days - the other company hasn't returned my call.
- Donna Seibert
Used precision previously. Ur techs Are very friendly and Knowledgeable and ur service timeframe is quick
- Robyn Walls