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Read what people are saying
about Precision Garage Door

Precision Garage Door of Louisville
has received 57 reviews, averaging 4.00 Stars:
1 2 3 4 5
Review:

Arrived early. Answered every question. Plus it was raining and cold. I would recommend Precision to anyone.

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Service Provided:
Garage Door Opener Install

Product:
Rollers

1 2 3 4 5
Date: 07/10/2015
Garage Door Repair
,
Review:

Jason was efficient and professional and explained everything he did (and why it was necessary). The only negative is that he didn't do a great job explaining the pricing of the repairs. I was told that I would get the "package deal" (to save me some money), but I was not informed on how much money I was saving, whether there were other pricing options, or whether or not I really needed all the parts in the package. Also, the price quoted up front was lower than the actual final price (which is annoying). All in all, though, I was satisfied with the work and overall experience.

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Service Provided:
Garage Door Repair

Review:

The serviceman was very professional.

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

The garage door was exactly what I was looking for and more. The Installation was awesome and the install and quote technician were very helpful and courteous. However I never really heard much at all from the office personel once my deposit was taken. I had to call and make my own appointment and check any updates as far as door being delivered.

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A Response from: Sherri

Mr Randall, I'm glad we met your expectations as far as the sale and installation of your new garage door. I (Sherri), apologize for not staying in contact with you during the wait and arrival of your new garage door. We just implemented a new system for me to keep our customers informed better as they are waiting for their new garage door to arrive and get them scheduled for installation as promptly as possible. We appreciate your feedback. It definitely lets us know what areas we can improve in. Sincerely, Sherri

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

He was there before his time. He told me what I needed and every thing worked great afterwards. THANK YOU SO MUCH.

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Service Provided:
Garage Door Repair

Review:

Excellent service. They came earlier than expected. Explained the options, the techincan was very thoughtful and pointed out the items that needed service without pushing for an up sale. He got the job done as committed. Over all I'm very pleased and would strongly recommend Precision to my freinds.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Just had estimate. The technician was courteous and friendly. would like to double check the price. Addition error? Charge for service call?" Please call in AM.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Tommy knew what he was doing, didn't try to oversell, and gave me great confidence that my door is "good" for another few years. New hardware that he installed really makes a difference

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Service Provided:
Garage Door Repair

Review:

They ordered the parts needed. Called when parts had arrived. Scheduled an appointment and arrived when scheduled. Quickly installed the new parts and made other repairs required quickly and professionally.

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Service Provided:
Garage Door Opener Repair

Review:

Quick and well done. Did not get a receipt.

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A Response from: Rick May

Thank you for the review. Our technicians carry tablets and invoices are emailed when the job is complete. If you did not provide an email address we can mail a hard copy of the receipt to you. Thank you for your business.

Service Provided:
Garage Door Opener Install

Review:

I just googled emergency garage door repair and Precision was the first one and that is how I selected you guys. I took a chance which I normally wouldn't do but needed it fixed fast. Overall was very pleased and tech was very pleasant and got to the point fast on what needed to be done. Now we will see how well it holds up for us and hopefully we won't have any issues with what we had repaired. I would refer Precision to other people and will I call again if I have any other issues with our garage.

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Service Provided:
Garage Door Repair

Review:

Service was great. Installer was great. Very disappointed my garage door button in my Fusion will not work after the new installation. I really enjoyed this feature.

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Service Provided:
Broken Garage Door Spring Repair

Review:

There were a couple of delays geting it done, but the service was good, and the price was reasonable.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Very nice man. knew almost immediatly what my problem was. fixed itand works great again. Still waiting on my reciept for work done. would be nice to have a reciept in hand before the technicion leaves.iwoulg give a 5 star rating if it wasnt for the lack of reciept!

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A Response from: Rick May

We recently switched to paperless and our technicians are carrying tablets. You should have a receipt in your email for the work that was completed. If you check your email and find nothing, please feel free to contact our office and we will be happy to mail you a receipt. Thank you for the review and giving us the opportunity to serve your garage door needs.

Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

Selected your company as yellow pages indicated it was family owned & operated. Service was very good and Brent was nice/friendly. I would recommend your company!

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Service Provided:
Broken Garage Door Spring Repair

Review:

We purchased a new garage door. Overall, service and quality (so far - we've only had the door for a few days) was great. The only reason I'm giving 4 stars instead of 5 is that when we ordered the door we were told it would come in 2-3 weeks and that someone would call us when it came in to schedule an install date. After 3 weeks I called and asked about the status of our door, I was told the door was in (I didn't ask when it came in). We scheduled an install date. On the date and time of the scheduled install I received a call saying that all the pieces of the door were not there, so we had to wait another week for the missing part(s) to come in and schedule another install date. After that everything was fine.

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Service Provided:
Install Garage Doors

Review:

Collin was not able to fix my door or provide the key pad. His was not compatible with the motor, nor did he have the weather stripping that would fit properly. He was able to get the door to close and stay close. He has to order the parts and said I would hear from you in a week when they arrive. He was very professional and kind. Hope to see things fixed soon. Thanks!

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Service Provided:
Broken Garage Door Spring Repair

Review:

They were able to come out on a Sunday and install a new garage door opener. The technician was professional and completed the job in a timely manner.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Dillon was the tech. Nice personal guy. Wanted to make sure that the door was right.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great service, fast, efficient and courteous. If necessary, I would use your services again.

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Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Review:

Jeff was on-time. Called 30 minutes ahead of when he arrived. Went over the problem and solution. Knowledgable about the product. Started work and before you knew it he was done. Tested it several times for operation before his departure. Would ask for Jeff again.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Jeff was the technician that came for the estimate. He was very knowledgable on thier products. He was also concerned about our best options to our situation and willing to work towards fulfilling our needs. He showed on time and was respectful.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

The technician was prompt and polite. I was very impressed that you sent me his photo so he could be recognized as a Precision employee until I received this request from Dwayne with the same photo! I will call you again when my garage door motor wears out, which, I have been assured, it will.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Showed up on time! Brian was knowledgable about products and able to explain things simply. Price was a little high, but product purchased comes with lifetime warranty. Will use them again.

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

I called for service at 11:08 and Brent was at my door right at an hour later (12:18). He checked the situation out and fixed it within an hour and a half. Brent was very nice, knowledgeable and efficient. I had called and left a message with a different garage repair company. I gave them 90 minutes and when they didn't return my call I called Precision and was greeted with a live assistant. Thanks Precision - you've won my business! P.S. After 2 days - the other company hasn't returned my call.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Review:

Brain was very helpful and patient with my husband and I today.

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Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Sam was professional and was very eager to repair/replace my issue. I would like to have seen more troubleshooting and repair options before having to replace my unit. The quick appointment and repairs were very appreciated. Overall, I would recommend.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

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Louisville Area

(502) 509-4150

(502) 509-4150
Southern Indiana Area

(812) 952-9240

(812) 952-9240
Elizabethtown Area

(502) 365-5166

(502) 365-5166
Precision Garage Door
Office: (502) 438-9834
4213 Produce Rd
Louisville, KY 40218