Read what people are saying
about Precision Garage Door
Precision Garage Door of Louisvillehas received 2934 reviews, averaging 4.88 Stars:
Jeffersonville, IN
Product:
Louisville, KY
Rick was right on time and did a great job. The price was reasonable as well.
- Jeff White
Louisville, KY
Efficient and timely
- Mary Nash
Louisville, KY
Have used Precision Door Service for years. I have always been pleased with the service. Rick was professional, knowledgeable and courteous. On time for scheduled appointment. Listened to customer describe issues. Performed a thorough assessment of door. Provided a detailed evaluation of service and price. I will continue and recommend Precision Service.
- LaMont Coverstone
Louisville, KY
They did a great job of installing our door opener machinery and responded quickly to our request for another remote opener! And, the customer service dept was very responsive and professional. Thanks!!
- William Wilson
Louisville, KY
Highly recommend!!! Soon as my garage doors broke they came over and installed all new parts, new springs and new garage opener!!! Everything is WiFi and you can hardly hear the door open and close!!! Five Star ?? service and the super friendly technician explained everything before he started the job!!! Thank you again for the quality, fast service and highly qualified technician!!!
- Chystal Dawes
Product:
Memphis, IN
Precision completed a maintenance check on my garage door. The service tech was very nice and friendly. I was charged a $65 for the service charge and $88 for the maintenance. About 2 hours after the technician left, I was leaving my house and noticed a huge area of grease on my drive. I immediately contacted the 1-800 number and advised them. I was told the local office was not available and that someone would call me back shortly. After not hearing back from anyone, i called the local office 3 hours later and spoke to the manager, Rick, at the Clarksville location. Understandably, he questioned me as to whether the spot could have been left by another vehicle. I proceeded to tell him that I live alone, no one parks in my driveway, and the spot was not there the day before. He sent the technician back that evening with a driveway cleaner and pressure washer. Even though the spot was still there, I was asked to let it dry overnight. I did not hear from anyone the following day to check in with me. On the 3rd day, I sent Rick (the manager) a photo of my drive still showing the large spot. He has failed to respond in any way. I had my driveway and sidewalks professionally cleaned and sealed just last summer. The grease or transmission fluid that is present is about 20" in length and 5" wide so its a pretty big area. The fact that no one followed up with me or responded to my text message is very concerning. It is this reason that I will not use them in the future or recommend them to anyone.
- Carolyn Steward
Jeffersonville, IN
This was my 2nd time using your company, and again, I was completely impress with the knowledge and courtesy of your technician (Thomas). Also, called at lunch and you were able to schedule me for that evening. I won't hesitate to call if I ever need garage door service again. Thank you!
- Terry Dean
Louisville, KY
This company does it right. Gave me options for addressing my door problem. Managed to find the cause of my problem and saved me a lot of money. Very tech savvy and the serviceman did all the paper work with his mobile phone!
- Ernie Sanders
Louisville, KY
Very pleased with timely response when calling for service. Service technician was very knowledgeable and professional. He made suggestions in addition to the spring replacement needed and I didn't feel pressured with his recommendations, this is somewhat unusual with other types of service providers. I highly recommend Precision and will be contacting within next month or so for upgrade/replacements.
- Tammy Coulter
Louisville, KY
The technician and work were great, but the cost was extremely high...
- Greg Kenney
La Grange, KY
In 2011, I had a overhaul to my existing garage door which included everything but the door and opener. A few weeks ago, another spring broke. I pulled my paperwork attached to the door and noticed a hand written explanation of “Lifetime Warranty “ on ALL parts rendered. I showed my receipt to the technician who expressed the company was bought out recently and they will not honor the warranty. Don’t assume a trustworthy company will uphold the liability from the previous owners!!! The technician apologized, phoned Precision with my receipt in hand and still would not honor the previous work. I was told by the technician that everything you have paid for previously shown on this receipt is no where near what we quote today. I had the word done due to bad weather and time; however, I will never give honor for future work with a company who does not honor past patrons.
- Lost customer
Mr. Eldridge, Thank you very much for bringing this to our attention, as well as your time on the phone. I truly apologize for the misunderstanding here and glad we were able to get this worked out. Please feel free to reach out with any questions or concerns in the future.
Product:
Louisville, KY
Prompt, professional service, excellent product, highly recommend, good communications.
- Kent Lee
Crestwood, KY
average job. Left a small mess on my garage floor and didn't put my own ladder back when they were finished using it. The door functions correctly and they did show up on time for installation.
- Chris Biermann
Louisville, KY
Quick and efficient . Explain the process of what to expect. on the new weatherstrip.
- Janice Clark
Louisville, KY
That job in a very professional manner job was done very quick and done well. Will continue to use this company.
- William Carruthers
Louisville, KY
They were the original installer. I’ve used Precision exclusively, and have no complaints. Their service is dependable. All of the times they have helped me, their employees are courteous, thoughtful, and knowledgeable. This past week, I had a nice fellow named Thomas. He fixed my problem, and was informative about what I needed. Thanks to all personnel who have helped me!!
- Judy Yates
Louisville, KY
Great job by tech.
- Amy Seibert
Jeffersonville, IN
Really helpful and professional, would call again if I need repairs.
- Dale Stum
Product:
Floyds Knobs, IN
Precision came to repair our door a couple of years ago. When I broke tgg he a door last night, you are the only company I would have called! I called this morning at 10:30 and Jason arrived by 11!! Jason came and installed our new and VERY quiet garage door opener! Thank you Jason!!!!
- Lynn Shanks
New Albany, IN
I racked my door by getting the edge of my garbage can stuck under it when closing it. Thomas was polite, masked, and thorough. He did try an upsell for our motor, but only because it's almost 30 years old and a newer one may have sensed the pressure and stopped trying to close and cause the racking. He was in and out in under an hour. Fixing the racking, performing some maintenance, and talking me into an upgrade on the rollers. I'm glad I opted for the extras as my door is smoother and quieter than it's been since we moved here 5 years ago. I hope I never need your services again, but I'll gladly recommend you to anyone else who may.
- Corey Capps
Bardstown, KY
In the middle of a Kentucky blizzard of snow and ice, Precision answered the call. My garage door froze and when I tried to open it, BAM! Within 2 days, John was in my driveway to fix my garage door. Thanks John.
- Jeremy Shultz
Louisville, KY
I would like to say thank you for the exemplary service that Jason Wallace performed for us this morning on installing a new garage door opener. He was polite and very efficient while performing his duties. Overall a very nice young man. Thank you, Jim Krinock
- Jim Krinock
Louisville, KY
Excellent service....the technician, Jason Wallace, was very patient, and very professional !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Lee Coles
Taylorsville, KY
In the future if I need my garage door and it's componets repaired, I will be calling Precision. This is what I observed: 1. Excellent workmanship 2. Arrived on time 3 Quailty repair parts 4. Very good explanation of what needed to done.
- Tom Stombaugh
Louisville, KY
After reporting it, in less than four hours, my technician, David was on time, very polite and explained my options. He had both springs swapped out and performed a service tune up in under an hour.
- Greg Gitschier
Product:
Louisville, KY
David did an excellent job in explaining what and why he was doing what he needed to do. Answered all my questions to my complete satisfaction. Great, immediate service. Would highly recommend company to anyone needing service.
- Richard Daniel
Louisville, KY
Called for service on a Friday around noon and service tech was at the house by 6:15pm. He came back early Saturday morning to complete the job. His name was Skip and was friendly and professional. Great service!
- Norman Gerlack
Louisville, KY
The tech (Travis) that came out to give us an estimate was very professional and explained everything to me.
- Steve and laura Lutts
Louisville, KY
very fast, affordable , professional service
- Steve Haysley
Had my Garage Door opener break on a Sunday afternoon.I called Precision & few hours later,Had a new Door opener installed no problem! Skip the Technician that came out was Professional & Very knowledgeable of my options on New Door openers.Thank You Skip & Precision door company!!
- James Beck