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Read what people are saying
about Precision Garage Door in:

Oldham County, KY

Precision Garage Door of Louisville
has received 137 reviews, averaging 4.88 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Repair of original door several years ago. Very good.
Guy Richardson
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had an issue with one of my garage doors,I called percision and was able to get an appt that day . The technician that came out was John H. He was able to diagnose the problem immediately. It was not an easy fix ,but John got it done and fixed the door . He was very courteous and explained everything in detail.
Elsa T
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

In 2011, I had a overhaul to my existing garage door which included everything but the door and opener. A few weeks ago, another spring broke. I pulled my paperwork attached to the door and noticed a hand written explanation of “Lifetime Warranty “ on ALL parts rendered. I showed my receipt to the technician who expressed the company was bought out recently and they will not honor the warranty. Don’t assume a trustworthy company will uphold the liability from the previous owners!!! The technician apologized, phoned Precision with my receipt in hand and still would not honor the previous work. I was told by the technician that everything you have paid for previously shown on this receipt is no where near what we quote today. I had the word done due to bad weather and time; however, I will never give honor for future work with a company who does not honor past patrons.
Lost customer
A Response from: RM

Mr. Eldridge, Thank you very much for bringing this to our attention, as well as your time on the phone. I truly apologize for the misunderstanding here and glad we were able to get this worked out. Please feel free to reach out with any questions or concerns in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

average job. Left a small mess on my garage floor and didn't put my own ladder back when they were finished using it. The door functions correctly and they did show up on time for installation.
Chris Biermann
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was excellent! The technician (Josh Wright) was very knowledgeable, helpful & personable.
David Clem
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

There realize there are back logs in many manufacturing areas. I experienced one in trying to replace my double garage door. The first company contacted postponed the work for nearly 12 weeks. I finally contacted Precision and after a visit from them signed a contract. The new door, rails, spring and gaskets were delivered and installed, as contracted, 10 days later. I could not be happier. My new door is made of the highest quality material. The workmanship is outstanding and I am a happy camper. The installers were courteous, highly qualified and worked hard to install the door in less than 3 hours.
Tom P.
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Best service and EXCELLENT value!! Keep up the good work guys!!
Alan Sawyers
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thrilled that someone was at our home in only a few hours to repair out door. John was friendly knowledgeable and very efficient. Will recommend Precision to family and friends.
Patricia Meade
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service, very friendly and helpful. Highly recommended.
Rich Bliven
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Knew what he was doing
Jerry Job
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have been customers of Precision Overhead Garage Door for over ten years, and have always been impressed with their timely, professional and customer friendly approach to business. Yesterday morning, our spring and cable assembly, having outlived its five year life expectancy by another eleven years, died. I called Precision, and their service tech was onsite in the afternoon. He gave us several different ways to approach repair or replacement, and discussed each option with us in detail. Once the decision was made, he went to work. The job was done, and cleanup finished, within a little over an hour. Very pleased - cannot recommend highly enough. We purchased springs, cables, shaft, mounting plates etc.
Fred Burr
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Got a same day appointment, Labor Day no less. The technicians who repaired my door were polite, professional, and were following all Covid protocols.
Larry Duncan
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

En Womack was awesome! Explained everything that needed to be done, why, and the different ways it could be accomplished. I did not feel pressured at all and feel I got exactly what I wanted and needed.
Joshua and michelle Shea
Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This is the first time I used your Company, I am very impressed with all aspects, great website with good information, excellent customer service skills by the young lady who took my call, David and Zack performed the service, they were courteous, thorough and knowledgeable, completed the repair quickly, even the service van had a professional look, I will use your company whenever I need any further help with my garage doors, thank you
Roderick Cooper
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Simply stated, they done good
George Maddux
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Found your company on line. Listed as service representative for Genie products. Everything went extremely well from the initial phone call to completion of project. The technician listened to my problem, asked a couple of questions, and then offered his solution. He explained everything he was going to do, and then demonstrated that his fix would indeed solve our problem. I asked for an evaluation of what things he would suggest we address to prevent future problems and he explained what and why. I am a retired Design Engineer and know when someone is knowledgeable and truthful. This young man was spot on with what he told me, and I had him perform all of the work he recommended Any future needs I have in this area will definitely will certainly be given to your organization.
Jerry Hunt
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My tech, Kyle, was polite and personable. He explained and answered my questions as he repaired my garage door. It is working smoothly. I highly recommend him—he is a good rep for Precision.
Sue Tharp
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'm sure you hear this frequently, but here it goes again...You guys are the Best!!! I have been a customer of Precision for many years. When we moved to another location, and had garage door problems, I didn't hesitate to call Precision. Very trustworthy and dependable.
John Boyd
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They came on a Sunday when our garage door wouldn’t open a few years ago so when we decided to buy a new garage door, they were are only call. My new door is the envy of the neighborhood. Highly recommend them. Quick and efficient service.
Lecia Young
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was extremely nice and helpful. We talked about about what he thought should be done and he completed the repair very quickly. The door works perfect. Very happy!! Phil Hornbeck
Phil Hornbeck
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sent a technician out the day I called. Very friendly and professional and knowledgeable. Completed work in a timely fashion. Very impressed with the quality of service
Sandy Moore
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

on Friday josh did a great job fixing my garage door, he was on time,diagnosed the problem and fixed it. I was then on my way to visit my wife in a nursing home,5 star rating(too bad I can't give more). referrals on the way thanks again all the best john dolan crestwood ky
John Dolan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great technician for a first time customer he knows how to talk to people and present the problem understandablyEN thanks kent
Kent Meglemry
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick fast and efficient. Couldn’t be happier with the service. Unfortunately I think I overpaid when I did some research.
Brian Hicks
A Response from: Dwayne

Mr. Hicks, Thanks for taking the time to send us this review, and thanks for complimenting our quick, fast, efficient service. Those are three of our core goals here at Precision Door of Louisville. Another main goal is to offer our customers the best possible products and warranties available. We do offer standard cycle springs at a lower cost, but they come with significantly lower warranties, and will result in earlier breakage and costly return repair trips. We will come back and out the standard cycle springs up if you choose to call back and ask, but they will revert to a 2 year warranty. I hope this helps you understand our pricing better.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very impressed. Technician arrived early and totally explained our repair. Would definitely recommend
Kathy Swinnigan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service from Josh!
Tanja
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

David was kind, friendly, & very professional. We had a broken garage door spring, & he replaced both springs & the bearings. He gave me 3 different options, & the process was done so quickly! As I told him, I'm a recent widow, & my husband used to take care of these types of things. He made it all so easy. I also appreciated the email I received last night introducing me to my tech so I made sure I was letting the correct person into my home. I will always use Precision from now on. Thanks for such a great experience!
Julie Gabis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ian did a great job. The service was timely and he was very knowledgable and friendly
Mike Gleeson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision at 8:00 AM when our garage door spring broke. They came out and replaced it by noon the same day. I wasn't sure if it was covered under warranty or not because I couldn't find the original paper work. They had all the warranty details on their computer and replaced everything for free. They didn't even charge for the service call. Incredible customer service!
Jennifer Hampton
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician John Hill did an excellent job. He explained the problems and consequences of my garage door. He resolved the problems quickly. I would recommend him and your service.
Dale Zuidema
Service Provided:
Garage Door Repair
Product:
Cables
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