Read what people are saying
about Precision Garage Door in:
Louisville, KY
Precision Garage Door of Louisvillehas received 1727 reviews, averaging 4.88 Stars:
Louisville, KY
Louisville, KY
I was very pleased with every facet of my service call with Zach who I found to be very courteous and knowledgeable about all facets of garage doors and related issues. I wanted to know if there was anything that could be done to improve the exterior appearance of my current garage door realizing that it would not be a good investment of money. I quickly confirmed that I needed to replace my garage door, and Zach was kind enough to prepare a proposal for my review even though he understood that my timing to install a new garage door would be at some point in the coming year. Zach provided me a very informative experience leaving me very impressed with Precision Overhead Door Service.
- JoAn McClendon
Louisville, KY
David was very knowledgeable and very happy with service! Great job!
- Patsy Cook
Louisville, KY
Called to get an estimate on getting a motor installed on a brand new garage door. I was told there would be a service fee but wasnt told I would be charged $65 to get an estimate. After the technician was here about 10 minutes, to write an estimate, he asked my wife for $65. I feel like the estimate could have been completed over the phone with an additional three questions. Not sure if we will be using this company or not, but feel like we were taken advantage of.
- Derek Caye
Product:
Louisville, KY
Your technician Zach,arrived a little before the appointed arrival time, which was great. He immediately started checking to see what needed to be done. He then explained about repairs and the cost. After talking with me and my son we agreed to complete the repairs. He worked non-stop even making a trip to the shop to get a needed part. He was courteous & pleasant. The door runs like new! Thank you Zach.
- Judy Wallace
Louisville, KY
Your technician was very informative, but couldn’t fix my problem. Wrong make—no original parts. I appreciated his business manner. Zack, I believe was his name. #5
- Marilyn Sandy
Louisville, KY
I was pleased with the work
- Prafula Sheth
Louisville, KY
Fantastic service today. Prompt response and knowledgeable. Thank you. I will be sure to recommend your company to others! ????
- Doris Benson
Louisville, KY
Great Service
- Teresa Glaspie
Louisville, KY
John our Precision Rep was very professional and helpful. He was very informative on the options we had to fix our problem and provided very detailed solutions. I highly recommend them and I would give them 5 across the board
- Kevin Brown
Louisville, KY
I called Precision when my garage door came off the tracks. They had someone at my door within a few hours. He was able to fix the door and explain what happened as well as make recommendations of what we could do to take the strain off the door. The builder put the wrong rollers and had a single spring on a double door. Within an hour and a half the tech, Josh, was able to put two new springs and the correct rollers on the door and had it working. Reasonable price and quick fix all with a 7 year warranty. If I ever have an issue in the future Precision will be the first call I make.
- Carl Goepper
Product:
Louisville, KY
I want to extend a thank you to this great company for prompt service! I called around 11am and had the door fixed by 2pm!,????
- John Greenwell
Louisville, KY
I appreciate the professional response to my problem with my garage door. The advise from your repairman was very helpful. I well definitely caoll you if I have another problem.
- Harvey Pope
Louisville, KY
Excellent service. Travis Nafziger called with a heads up that he was in route, handled my issue while thoroughly explaining each step. Showed me how to do maintenance in between service calls, and was an all around customer service all star!
- Avani and Chris Goodloe
Louisville, KY
My sister and brother-in-law had a great experience with Precision and recommended to my father when he had an issue and he was really happy. So when I had my 1st garage door repair I called them and they were great to work with. This is my second experience with them (different home/doors). They were out on same day, super professional, fixed my problem (today) and offered me a wide variety of alternatives and cost based options for long term needs (27 year old door and opener needs major TLC). Technician (Travis) was courteous, professional and social distance respectful. Today was cable repair and new remotes. Near future I’ll use Precision for full replacement. I’m a very happy customer.
- Rick Chapman
Product:
Louisville, KY
Very good on arrival time very knowledgeable and patient very helpful
- Robert Smith
Louisville, KY
Your tech showed up on time and did a good job on the repair. I do think $315 is a little pricey for 15 minutes of work with no parts involved. Doctors cost less!!!
- Robert Tharp
Mr. Tharp, Thank you for taking the time to review your experience with our company. We collect data from all over the country to base our pricing off, and we are slightly on the higher side. Again, I appreciate your response and we will certainly take this into consideration for future pricing updates.
Louisville, KY
Fast, extremely courteous ,efficient, respectful, very reasonable but most of all knowledgeable service. David R. is the best.
- Tom Thomas
Louisville, KY
I was greatly impressed with the installation by Rick. He is very professional. The opener is amazing. It has some great features like the delay at closing and opening, plus so quiet. I will recommend "Precision" to anyone that asks me about my opener and service. My brother happened to drop by and was very impressed and got information from Rick on how to call and request him to look at his door. Also what impressed me was that you give Military discount. I am an Air Force veteran. Once again, great install and professional work. Thanks, Michael Owen
- Michael Owen
Louisville, KY
Wonderful experience. Zac W. was there within an hour. He really went the extra mile. He was easy to talk to, very thorough, explained options well. Completed the task quickly and efficiently. Highly recommend.
- Eric Tichenor
Product:
Louisville, KY
Rick was very pleasant. Did quick repair, did general maintenance on garage door., door Is much quieter.. Great job
- Joan Boggs
Louisville, KY
Tech was friendly and knowledgeable. However $85 to show how to program multiple devices was Unreasonable. Why isn’t this information available on your u tube videos or phone support offered? I will be looking for another company to service In the future.
- Michael Sears
Mr. Sears, Thank you very much for your time on the phone. As we discussed - I have requested our web developers to add more videos to our site. We appreciate your feedback and will certainly make some adjustments.
Thank you for the responsiveness to my concerns. It show that Precision is a company that listens to its customers and willing to take the necessary actions to continuously improve its service. I would definitely use your company in the future and will recommend Precision without hesitation to others!
Louisville, KY
Excellent service man. Provided options for all price points as well as pros and cons with each selection. Took the time to explain work. Would recommend and use again for future business.
- Derrick Tobias
Product:
Louisville, KY
Due to a component failure the garage door failed to close. Precision technician, Zack after inspection, suggested that a new door install would be a better value than an attempt to repair using the existing door. I agreed and after being presented with options chose a door that matches the old door in appearance and color. Zack was very helpful and polite during our interaction.
- Bill Nichelson
Product:
Louisville, KY
Our experience with Precision was great! Rick was very knowledgeable, professional and honest. He presented options and then advised us of the best course of action. All the work was completed in a timely manner on the spot We were very happy with Precision!
- Roy and Jenny
Service Provided:
Product:
Technician: Rick M
Louisville, KY
Rick provided great customer service and and an overall great customer experience. he seems knowledgeable and provided detailed explanation as to what needed to be repaired. he also was very prompt in getting the job done. Thank you Rick appreciate your efforts. You represent your company very well!
- Erica Moore
Louisville, KY
Rick May was our tech he was pleasant and knowledgeable. work was done quickly and efficiently
- Sandy Sims
Louisville, KY
The product and installation was great. Just make sure you get what you told in writing. You may not get all you where told. They did meet my needs and I am happy
- Matt Johnson
Product:
Louisville, KY
On 08 Sep 2020, a Triple Touch Bottom Seal was installed, and the serviceman did not consult with the owner about it not fitting the garage door precisely. The second visit by the same serviceman had no results, said that was the only Bottom Seal that Precision had, that my door thickness was too thin and that was all he could do. HELP! Unhappy customer...
- Bert Baldes
Product:
Louisville, KY
Had door installed before. Has worked well up to this point.
- Michael Merriweather
Product:
Jeremy Hurt serviced my garage door shortly after I made the call. He inspected my garage door and advised me on how to properly maintain it. I will ask for Jeremy for any future service calls.
- Paul Werle