Read what people are saying
about Precision Garage Door in:
Louisville, KY
Precision Garage Door of Louisvillehas received 1777 reviews, averaging 4.88 Stars:
Louisville, KY
Louisville, KY
Our garage door would only go up about a quarter of the way it should when we tried to use it yesterday. We have been in the house for fourteen months and this is the first garage we have ever owned. We had no idea what the problem was so we called Precision. I called at 2:30 PM on a Friday and they were able to offer me a repairman between 4 and 6. I was thrilled to hear that. Josh Wright was our technician. He called about ten minutes before his arrival and was very kind and professional from the moment he called. When he arrived, he was able to point out the issues and diagnose our problem immediately. One of the springs was broken and the part that turns the cable and chain had broken as a result. Josh offered me two proposals one being less expensive than the other. However, he advised me that the second spring would probably not last much longer and advised it would be less expensive to replace them both while he was here than to have to call him back. We also decided to replace the old cables, bolts, rollers and bearings, all of which were old. Josh offered us a package deal that came with a ten year warranty on all the parts and a one year warranty on the labor. The deal was too good to pass up. Josh has everything he needed on his truck and went to work. He did not mind me watching and learning and I enjoyed our conversation very much. He was professional, efficient and cleaned up everything once he finished. He also taught me what parts and mechanisms needed to be lubricated twice a year. Since I’ve never owned a garage, he provided me with much needed training. The door opens and closes very quietly now. The difference is amazing. I would definitely use Precision again, and I would request Josh Wright as my technician!
- Perry Puckett
Product:
Louisville, KY
Joe Kerstiens installed a new garage door opener,he showed up at the appointed time,explained the options I had and installed the opener in a very short time.He also explained what features and warrenty that I had with this opener
- Willaim Fritz
Product:
Louisville, KY
Very timely, personable, and helpful individuals helped solve my problem!!
- Aimee Cherry
Louisville, KY
Josh Wright did a great job. New opener working great with all remotes. Very quiet
- James Mumford
Product:
Louisville, KY
TECHNICIAN, JOE, WAS RIGHT ON TIME AND VERY PROFESSIONAL. HE MADE AN EXCELLENT IMPRESSION FOR YOUR COMPANY. HE WAS CONFIDENT IN HIS KNOWLEDGE AND EXPLAINED HIS SERVICE VERY CLEARLY. JOE ALSO FIXED ALL THE PROBLEMS WE WERE HAVING. WE ARE HAPPY THAT WE CALLED YOU FOR THIS WORK.
- Gordon Brown
Louisville, KY
Precision had someone at my house within 24 hours of calling for an appointment, and Joe, my technician, was efficient in getting the work done. I would absolutely recommend this company.
- Jonathan Lintner
Product:
Louisville, KY
This was overall the very best experience. Great Service
- Niraj Singh
Product:
Louisville, KY
Ecxcellent service! Provided a detailed explanation of work prior to getting started. When completed, he showed how everything worked and answered all questions.
- Mrs. Prince
Product:
Louisville, KY
We appreciated the great service that we received from Dwayne. He was very professional and personable. He installed springs on our overhead door in a very timely manner. He came when he said he would and we felt the price with the coupon was reasonable.
- Pauline Rudisel
Product:
Louisville, KY
On Wed we had to order a new garage door (backed into old one) and upon searching for a reliable company found Precision. was impressed by reviews on this site and the "same day service" statement. Called and got an immediate estimate appointment which was accomplished in the next 2 hrs. The technician, Blake Angel, was extremely professional and straight forward, no hype or pressure. He thoroughly explained the product options and gave us a very acceptable price for the option we chose. He contacted the office and had an appointment for installation set up for 2 days later, Friday. That same day we received confirmation email, appointment email, and an email from the owner, Dwayne explaining the process and identifying all the technicians by name and picture to ensure we would know our techs and have our privacy protected. Craig Noe was the technician who did the installation. very professional, on time and finished with complete installation and clean up in 3 hrs. I can not say enough about the professionalism, efficiency, and genuine care this company has provide. I would definitely recommend this company to anyone in need of their services. 5 stars plus!!!!
- Greg Anderson
Product:
Louisville, KY
Technician was fast and courteous.
- Howard Rutledge
Louisville, KY
I had a great experience. 5 stars
- Mike Carroll
Product:
Louisville, KY
The whole process was easy and less painless than I thought. One quick call and my troubles were over. thanks to all who made it happen, especially Josh.
- Cary Clark
Louisville, KY
I booked a Friday appointment for a garage door install on a Wednesday. Colin arrived on time, installed 2 new motors, openers and doors by himself in about 5 hours. The price was competitive and the service was thorough. We had a great experience with Precision, and I would highly recommend them to our friends and family.
- Brandi & Chad Rimpsey
Louisville, KY
5 Stars to Precision! Easy to communicate with and very accommodating. Installation on day promised with a specialty order even in cold January temperatures and snow. Employee worked diligently to be certain installation was complete and professional with great attention to detail. Thank you!!!
- Pete Petersen
Product:
Louisville, KY
Prompt excellent service in one day. I would recommend this company without reservation.
- Marty Brooks
Louisville, KY
Joe Kerstiens was the service person that worked on our garage door. He was very pleasant and professional. He inspected the door operation and replaced both springs. I am happy to have had the pleasure to meet Joe and very satisfied with the work performed. I have used Precision twice and have been very happy with both outcomes.
- John Cowgill
Product:
Louisville, KY
Company came out very quickly and did an exceptional job. I would definitely recommend them to anyone looking for a garage door repair. Joe and van did a great job.
- Amber Cannon
Product:
Louisville, KY
Great Service,as usual!!!
- Joanne Pechauer
Louisville, KY
Outstanding customer service. John, our service tech, was very good. Offered options and was very friendly and knowledgeable. Ended up ordering new door and opener. weekend appointment was a plus.
- Jack Savage
Product:
Louisville, KY
Courteous staff, quick response, open 24/7, actually made appointment with human assistance and not robo device. Steven Fey was kind young man that notified me as he was arriving and explained the problem and how to resolve. Good customer service is a rarity these days. Will definitely recommend to others.
- Pam Keating
Product:
Louisville, KY
Excellent Service!! My technician came on Wednesday, told me what was wrong w my door, scheduled job for the next day; arrived on time, completed the job and explained about the problem! I would highly recommend this technician!
- Shirley Foster
Louisville, KY
John was great!! Very professional, explained the problem, changes that needed to be made and the cost options. Fixed it within a couple of hours. Works and sounds so much better!!!
- Michelle Pollard
Louisville, KY
Thanks for your good service in replacing my openers and fixing the push button opener outside! Today when I came in and closed the door, I noticed that the light inside the opener's "operating box" remains on, and I cannot get it off -- no button seems to do it. I am afraid that bulb will go soon. Can someone please tell me how to turn it off? Many thanks. Martha Boltz
- Martha Boltz
Product:
Louisville, KY
Technician was prompt and professional. He gave an estimated cost for repairs before proceeding. Was knowledgeable of products and required repairs. Would definitely recommend company to others needing garage door opener repairs/replacement. A 5 star rating.
- Warren Biss
Product:
Louisville, KY
After initial repair of the opener it again would not work the first time I tried it. The technician on the second visit said the opener needed to be replaced. I asked for a rebate on the failed first visit but was denied. On appeal I was given a reprieve on labor only by the supervisor. I believe a rebate of the entire charge for the first visit which did not solve the problem would be fair, thus the bad rating.
- Douglas Abrams
Product:
Louisville, KY
On time and excellent in everyway
- Phil Abell
Product:
Louisville, KY
The technician arrived right on time and gave me a call when he was about 15 minutes away which was so nice. He explained the problem, fixed it quickly and gave me advice about maintenance of my garage door. Very helpful and polite.
- Kathy Nugent
Louisville, KY
Tech did great and worked around my junk in the garage.
- Josh Thompson
Product:
Garage door openers. Rating of 5. Very professional. Answered all questions. Described all types provided and recommended one best for us.
- Sarah Rutter